Nexus Global EU Complaint Procedure (BFMCL & BIAAL)
For European Clients

Nexus Global EU specialises in providing a regulatory platform and compliance support to international financial advisers and intermediaries to enable them to meet the regulatory requirements of EEA (European Economic Area) financial regulators and to provide their clients with a professional service.

The intermediaries Nexus Global EU represent, specialise in meeting the financial needs of people or companies that have created more capital, or who earn higher incomes, than average, and whose circumstances are therefore more complicated than usual.

It is important that we hear any concerns you have regarding the services we offer. Should you have a complaint we ask that you inform Nexus Global Office in the first instance. We will then review and make contact with the relevant office. If you have already spoken to someone regarding your complaint, please include their name in your correspondence as this will assist in your complaint being answered more promptly. Nexus Global EU operates a formal complaint handling procedure. A client’s complaint will be acknowledged promptly with a copy of our complaints procedure.

Complaints can be emailed to:

[email protected]

Or you can also write to:

Nexus Global EU
102 Michael Zavou, 1st Floor
Ayios Athanasios,
Limassol, 4107
Cyprus

Nexus Global Complaint Procedure (BFMI)
For International Clients

It is important that we hear any concerns you have regarding the services we offer. Should you have a complaint we ask that you inform Nexus Global Head Office in the first instance. Head Office will then review and make contact with the relevant office. If you have already spoken to someone regarding your complaint, please include their name in your correspondence as this will assist in your complaint being answered more promptly.
Nexus Global operates a formal complaints handling procedure. A client’s complaint will be acknowledged promptly and we will try to resolve the problem within eight weeks of the client notifying us of their complaint. If you do not feel that your complaint has been resolved satisfactorily by Nexus Global, you may refer the matter to the Financial Services Commission, P.O. Box 940, Suite 3, Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar. It is useful for the FSC to be aware of complaints against firms it supervises. The FSC has no statutory powers to neither undertake the role of an ombudsman in respect of complaints nor act as arbitrator in commercial disputes

Complaints can be emailed to:

[email protected]​

Or you can also write to:

Nexus Global
Waterport Place,
Floor 2 Unit 2.3
Europort Road,
Gibraltar GX11 1AA

Download complaint form here:

Download Complaint Form