Article Contents (Estimated Reading Time - 5 mins 28 secs)

Whether you’re just starting your financial journey or are an experienced investor, MoneyHelper has something for you. True to its motto, whatever the circumstances or plans, move with MoneyHelper.

MoneyHelper is the new easy resource for anyone looking for help managing their money and pension or making informed financial decisions. In this post, we will explain what a MoneyHelper phone call is and how it can benefit you in your Final Salary or Defined Benefit pension transfer process. You can also watch a video below where we discuss the matter.

MoneyHelper UK

MoneyHelper UK is a money advice service website that provides a range of financial resources and tools for people in the United Kingdom. Whether you’re looking to budget more effectively, pay off debt, manage your pension pot, or save for the future, MoneyHelper has something for you.

One of the standout features of the website is its range of budgeting and financial planning tools. These tools can help you track your spending, create a budget, and set financial goals. Another exceptional service is Pension Wise, a free impartial service that helps people understand their pension options and make informed decisions about their retirement savings.

The service is available to anyone aged 50 or over who is considering their pension options, including those approaching retirement or who have already retired. The service offers a range of resources, including online guidance, phone support, and face-to-face appointments with trained advisers.

MoneyHelper was established to help you make better money and pension choices by cutting through the complexity, explaining what you need to do and how you can do it, and putting you in control with impartial, government-backed financial guidance and recommending additional, trusted support if required.

If you need help, MoneyHelper advisers are available to assist you and many other people in the UK via a telephone call. This service provides impartial guidance and can help answer questions and address doubts related to pension pots.

Money Helper Telephone Call

As part of the direct assistance to the audience, MoneyHelper provides a telephone service. The MoneyHelper telephone service aims to provide advice, answer questions, and address doubts related to pension pots.

There are two types of phone call services related to Defined Benefit (DB) pension transfers: the regular MoneyHelper phone call and the special MoneyHelper phone call.

Regular MoneyHelper Phone Call

The Regular MoneyHelper phone call is an initial advice service for pension transfers. During this call, general information about the pension transfer process will be discussed.

If you have any specific questions or concerns, or if you are looking for a second opinion, you can always contact MoneyHelper. MoneyHelper regular phone calls are available to assist you at any time.

Special MoneyHelper Phone Call

The special MoneyHelper phone call is the ultimate advisory service for pension transfers. It is required when your defined benefit scheme requires you to seek advice before transferring your pension. Once you have submitted all the necessary paperwork, your defined benefit or defined contribution scheme will ask you to complete this phone call.

The MoneyHelper telephone call effectively allows you to check that you have completed the entire pension transfer process, including seeking the advice of a qualified independent financial advisor. Special MoneyHelper telephone calls are often also referred to as pension safeguarding calls, and they are prescribed by your defined benefit scheme when completing a pension transfer.

The phone call with MoneyHelper is an important but often overlooked step in the DB pension transfer process. Even though it may seem trivial, this stage can be stressful. During the call, you will be asked to recall in detail what was discussed with the pension transfer specialist.

If you have consulted a trusted and highly qualified Pension Transfer Specialist (PTS), there will be no problem. However, if you have received biased advice, it can be detrimental and costly. The pension safeguarding benefit call serves as a reminder of the risk of loss.

Of course, the final decision remains with you. At least with a warning from MoneyHelper, you will be aware of the potential risks involved in the transfer process.

Pros & Cons of The MoneyHelper Telephone Call

The MoneyHelper telephone call has both advantages and disadvantages. The primary goal of MoneyHelper is to ensure that you have the information you need to make informed decisions, understand the risks involved, and avoid any losses when making DB transfers.

However, the process of completing a MoneyHelper telephone call can also be confusing and distracting. In order to help you understand the pros and cons of this service, here is a list of the main advantages and disadvantages of the MoneyHelper telephone call.


  • The MoneyHelper telephone call helps ensure that you have the information you need to make informed decisions, understand the risks involved, and avoid any losses when making a DB pension transfer.
  • It helps protect you from financial advisors who may give poor advice, engage in scam practices, or engage in other harmful activities.
  • It provides extra protection for those who may not have sufficient knowledge about DB pension transfers.


  • For those with a good understanding of the process, communicating with MoneyHelper via phone calls can be time-consuming and repetitive. This is because MoneyHelper may ask questions that are already known.
  • Scheduling a phone call with MoneyHelper can be difficult and time-consuming, feeling similar to trying to schedule an appointment with a celebrity. The process of making the phone call with MoneyHelper can add to the overall length of the DB transfer process.

Our Commentary on The Money Helper Telephone Call

We highly recommend the MoneyHelper telephone call. Despite the time it may take, it can be extremely helpful. Many of our clients have benefited from these calls and have been able to delay the final salary transfer process due to the detailed explanations provided by MoneyHelper.

The best way to approach a MoneyHelper telephone call is to embrace it fully. It is important to plan ahead and schedule the call in advance, as the MoneyHelper may not be available for a call for 2-3 weeks after the appointment is made.

When communicating with a MoneyHelper phone call, it is significant to be honest and open about your situation. It is better to address any potential issues upfront rather than risk financial loss.

It is preferable for MoneyHelper not to find any defects in your DB transfer process. Therefore, when communicating with the MoneyHelper, be open and honest.

If you have a question about the Final Salary pension transfer or MoneyHelper telephone call, book a free consultation with one of Cameron James’ IFA today to discuss more detail. With our help, you’ll be able to make the best decision for your DB pension transfer process. Contact us now to schedule your consultation!


Dominic James Murray

My career in financial services began in 2010 during my Bachelor of Science (BSc) Undergraduate degree at Aston University in England. The degree required me to spend a year abroad working with an established organisation.

Read Our Google Reviews
5.0 Star Rating

Book Your Free Appointment

✅ Talk with an Experienced Adviser at the time convenient for you, to understand your options.
📈 Our Adviser will send a Free Advice Report for you to make an informed decision.

uk pension transfer specialist dominic murray
Reach Us